The service really depends on who you get as an advisor. 2 stars only because I had a good experience last year with Nicole and Fahim but today’s experience was so frustrating with Lincoln Murray. First of all, I booked an appointment and selected my service based on the online quoted prices, when he called to check in the car, he said that the package I picked doesn’t exist anymore which is not my fault (don’t advertise something if it’s not true) and the actual cost was nearly double. Secondly my appointment was for 9am and the car was checked in 2 hours later at 11am and done at 5:30pm when I was told it should be ready by 1. I called 3 times to get an update and every time the receptionist told me he was busy and he would call back and he never did. I understand things take longer than expected sometimes but would have appreciated a bit of communication. Finally when I went to pick up the car, I settled up with another advisor because Lincoln was busy and while I was explaining the pricing situation to her, he rudely yelled at me (even though he was “busy”). No one bothered to walk me through the work done on my car or go through the inspection report, they were just in a rush to get paid and be done. Super annoyed, going somewhere else next time.
Exceptional service by Service Advisor Lincoln Murray. He provided me with all the assistance and served to me far beyond my expectations. Really loved the customer support.
Worst customer service! My dad brought his car in for a tire swap and oil change and the tires weren’t taken out of storage. The worker yelled at my dad and blamed him for their failure to prepare for his service appointment. Do better
Absolutely Horrible Experience – Avoid This Location! My wife brought our Nissan Rogue in for service at this location, and it turned out to be a massive mistake. They damaged our vehicle by breaking the oil pan — something that has never been an issue in all the years we've serviced it at another Nissan dealership. Instead of taking accountability, they tried to shift the blame to our previous, reliable service provider — the one we've used since day one with zero issues. This was the first and last time we ever brought it here, and they managed to cause damage and waste an entire day of my wife's time. To make things worse, they didn’t offer so much as an apology or a discount for their mistake. Completely unprofessional, zero accountability, and a total lack of customer care. We’ll never be returning here, and I highly recommend others stay far away.
During my visit to this location, I had a great experience. Jagroop and Jagmeet provided excellent care for my new vehicle, and I want to thank them for going above and beyond. The wait time was reasonable, and the onsite facilities were convenient for clients during their wait. Highly recommend this location. I got my car serviced.
Service was good. The person helping me made sure everything was explained clearly, and was very knowledgeable. He tried his best to give me a loaner (Murano) for the day since my car needed an all day service. Only reason i’m giving a 4 star instead of 5 is because the service representative kept telling me 10 more minutes of waiting, and waited 1.5 hours after that initial 10 minutes.
Their vehicles and their service is bad. They refuse to help me with my Nissan since I don’t already have a history of getting serviced with them even though my vehicle is due for a recall. 0/10. Wouldn’t recommend.
Brampton North Nissan Service is a Canadian Auto repair shop based in Brampton, Ontario. Brampton North Nissan Service is located at 195 Canam Crescent, Brampton, ON L7A 1G1, Canada.
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