I ordered food from here for my child’s birthday party, expecting a smooth pickup for an important event. When my family member arrived, they were given the wrong order. When I called the restaurant, the manager was extremely rude, nasty, and dismissive. She blamed me, saying it was my fault and insisting that I ordered a small tray of fried rice, which I absolutely did not. I know what I ordered, and I would never order a small tray for a birthday party. I asked for the order to be replaced at no charge, or at least offered at half price due to their mistake and that we had to drive back out to the restaurant again. The manager offered only 10% off, which is unacceptable given the situation. When I asked her if she would be okay with that if it were her own child’s birthday, she had no response. She said “I am not going to answer that, because I am not in that situation”. LOL She kept repeating that her staff “reiterated the order” to me, yet could not explain how she knew what was said when she wasn’t there. Instead of resolving the issue, she became sassy, argumentative, and unprofessional, repeatedly saying I was just “mad because I didn’t get what I wanted.” I was then told by the manager that after guests had already eaten from the food, I would need to send the fried rice back if I wanted a large tray and pay the difference. That is absolutely unacceptable and unsanitary. This whole situation is disgusting and a shame on Mystic. It’s embarrassing that a bag of rice costs $12 and this is how customers are treated. This should have been an easy fix. Instead, the manager turned a simple mistake into a stressful situation on my child’s birthday. A manager should know how to resolve problems, not fight with customers and blame customer for their employees mistakes. The first part of a successful business is accountability! I would not recommend ordering from here for any important event. If something goes wrong, expect blame instead of accountability. I will never order from here again. Stay far away from the so-called “reiterate” manager.
This place is absolutely awful, and I strongly recommend not going—go literally anywhere else, or just stay home. You’re missing nothing. It’s painfully obvious that customer service is not a priority here. The staff show little to no respect, empathy, or basic understanding of how to treat people. For a ticketed event, security forced people to stand outside in -11°C weather, despite there being plenty of space inside. What is the point of buying a ticket if entry isn’t even reasonably guaranteed? On top of that, everyone was forced to pay $5 in cash to check their coat, even if they were wearing a light jacket (like a leather jacket) that could easily be held or didn’t require checking at all. No flexibility, no common sense, just a cash grab. The worst part came when leaving around 3 a.m. A female security guard physically shoved a girl out of the venue simply because her Uber was less than a minute away, while it was -18°C outside. The girl was completely sober and already in the process of leaving. There was absolutely no justification for putting hands on her. Why escalate to physical force over something so trivial? I have genuinely never experienced service this rude, aggressive, and dehumanizing anywhere, not even at chaotic downtown Toronto clubs. The complete lack of respect, empathy, and professionalism from both staff and security made this a truly terrible experience. Avoid this place at all costs.
We were at an event that was held at the bar, my mom was standing up beside the bar table and she was shoved extremely hard by a worker. This cannot happen.
Came here on Saturday for an event, they raised their bottle prices by a crazy amount. A patron bottle is now 370 cash and if you wanted to pay by card the cost went up to 470.. $100 just on tax not to mention the ATM was not working. The bottle girl had a bad attitude and thought justifying the bottle cost by comparing it to a downtown club.. mystic is no where near a downtown club their booths are plastic boxes that move because of the base in the club and half your drinks end up on the floor. My group asked for a VIP booth and they last minute switched the rule to a minimum 5 bottle rule instead of 3 and in the middle of the event a group who bought ONE bottle was in the VIP. Not to mention they charge different bottle prices to different people. Would not recommend.
I was looking for a restaurant to cater for my party of over 40 people and the owner never returned my phone call. Very unprofessional, so they won’t be getting any of my business in the future.
We had a great experience at Mystic [Brampton]. Excellent service from Aneesa as she ensure our gathering was well taking care of. Food and atmosphere was amazing. The restaurant was clean, spacious and well organised. Thank you Aneesa. The General!
Came here tonight with family for the first time and the food was amazing !! Our server Megan was very kind , knowledgeable and attentive ! she’s such a sweetheart. Inside is very spacious and we loved the atmosphere definitely a 10/10 ! Will definitely be coming back :)
MYSTIC | Caribbean Resto & Bar is a Canadian Restaurant based in Brampton, Ontario. MYSTIC | Caribbean Resto & Bar is located at 50 Kennedy Rd S #59B, Brampton, ON L6W 3R7, Canada.
Please contact with MYSTIC | Caribbean Resto & Bar using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find MYSTIC | Caribbean Resto & Bar opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Restaurant in Brampton
You Might Also Consider