I bought 2 mattresses from them. At the time of their purchase, I was told about warranty but honestly they should tell it’s super hard to claim warranty and one can hardly qualify …it’s just for the name. The guy who I was talking now was guiding me and was nice but a direct mentioning in beginning when I was buying would have been much appreciated. He did ask me questions to guide me but was of no use. I did have back and forth email conversation with him where he asked me to use a thread and try to show the dip. I showed him pics but at end, he was like this won’t approve for claim by manufacture as indentation has to be 2.5 inch. When I sleep on mattress the dip is there more than 2.5 inch and on sides you can see the mattress is pretty in and seems like broken. I bought mattress in 2021 and in 4 years the mattress is not even worth sleeping on. So I will not recommend buying a crown jewel mattress(divine is a local manufacturer for them) at all as that mattress won’t last even 4 years. And I feel the salespersons shouldn’t pitch about warranty at all as it’s of no use and my back hurts badly while sleeping on this mattress. In short I won’t trust any salesperson who works here.
Everything is fine till the time you have to claim warranty for anything! It looks like it seems to be a common problem after reading all the 1 star reviews here. In my case, got 2 twins which started tearing from the corners within 6 months. Was asked to share pics upon which got a reply saying this isn't a manufacturing defect but tore because we pulled it here n there! Firstly, no sane people sit and do this. Secondly, even if someone lifts the mattress it shouldn't tear like this. It's not like the mattress is heavy or anything. It is quite lightweight and therefore the stitches coming off is definitely a manufacturing defect. The solution offered was to take the mattress to their Mississauga factory and get it restitched for a fee, which will involve hiring a small uhaul, transporting the mattress and having to pay extra for stitching which shouldn't have torn in the first place! This happened with both our mattresses. Was thinking of replacing my other mattresses at home, but surely not going to do the same mistake! Avoid buying mattresses from here is my recommendation!
Great experience shopping at Matters 365. Uncle offer some of the best deals and their customer service is excellent. The delivery was quick and convenient. Highly recommend for anyone looking for good prices and reliable service!
Had been there for buying a mattress which suits my back as I have back pain the owner was so good at the point but it’s not been an year the matters look good when you see but when you sleep it was firm when I bought it but now it’s so dense and thanks to owner my back pain is back and sleepless night I am a immigrant and can’t spend more on mattress r8 away I would suggest to buy from any other place . (When I called they asked me to take a thread and see how deep the mattress has gone and all stuff just so the customer would be fed up and not complain or fight any more) was really in need of proper customer service and it has 3 year’s warranty 30 rambler drive unit 3 location
We purchased a new mattress and bedframe and received truly excellent customer service, including delivery the next day at our requested time. The bed we purchased is very high quality and was at a much better price than any big box store we looked at. I highly recommend that anyone looking to buy a new bed go to Mattress 365 you will get exactly what you are looking for for the best deal.
Aishprit , lavanaya, I just buy a spring from here and the persons assisting me were respectful, helpful and explain the differences of the product. All the other staff were kind enough to help me secure the spring onto the vehicle..plus the price is right..i will definitely shop here again. Bibi
This place is INCREDIBLE if you're looking for someone to help you find a mattress tailored to your needs for an unbeatable price. Shuja took the time to listen to me and helped me find a mattress that would support my injuries post 3 accidents. He even helped my Mom with her sciatica! He has a science background and is very knowledgable. Truly someone who has your best interest in mind. I would recommend this place to anyone looking to purchase a quality mattress. If you want to see all the details and raw materials that go into your mattress Shuja is your guy!
Mattress 365 & Furniture is a Canadian Mattress store based in Brampton, Ontario. Mattress 365 & Furniture is located at 30 Rambler Dr Unit 2, Brampton, ON L6W 1E2, Canada.
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