Very disappointed, I had come to Audi service with vibration issue. I told up front to service advisor that I will buy new rims and tires in case those are an issue. But the advisor insisted that a road force balancing will fix issue. Advisor claimed that issue is fixed and gave me a bill of 280$+. Within driving 2 km, I noticed that issue is not fixed and I brought car back. Later the advisor said that we are unable to fix issue so please go to parts to buy new rims are tires. Basically I am down 280$ for no reason, this is because of wrong diagnosis. He was not an even ready to help with any price adjustment in parts, because of expense I incurred due to wrong diagnosis. This is just a scamster behaviour to bail on your customer. Lying that issue is fixed and later saying that we can’t fix it. You are AUDI, live upto your standards. If you can’t fix it then who can.
I had a previous review and was removed it dealt with the disconnection of my dash camera was told that the staff had legal rights not be filmed ok,the dash camera is off when ignition off but the problem lies with road tests in which the car maybe abused or used to carry coffee or food items or gets into An accident Don't let anyone road test the vehicle unless in you are in the car this applies to all repair facilities.
Shady business practice. Service should be ashamed for their fear tactic surcharges on things that don’t need to be completed. Honesty and transparency go a long way. I don’t mind paying more but when you inflate your prices then offer to drop certain “fees” when I tell you I’m taking my car elsewhere is unprofessional.
The dealership was helpful and relatively quick in service. My only disappointment was although my service should have been included, it was not due to time limitations... I thought that was a strange explanation as the car is not driven that often..
Too much costly just adding high labor charges just for checking fault .I have to pay nearly $500 just to replace adaptive Bulb even though it should be covered under my extended warranty I purchased with my CPO certified vehicle making excuses to make me pay. Even if I do not replace from them I had to pay $200 diagnostic fees as they made me sign upfront ....... Never recommend any one to get .Poor Service
Awesome place to service your Audi "Baby". Nick is my service consultant, He takes care of the full service plan. Most times after initial formalities he will settle me at a work desk (for customers) and always gives me back my vehicle few minutes earlier. Oh yes, he always come up with an excuse to offer a discount. You end up, what economists call it consumer surplus. In simple words, you derive more satisfaction due to paying less for the full service. Way to go Audi Brampton. P.S. I am not "paid" for this comment!
Audi Brampton Service Department is a Canadian Car repair and maintenance service based in Brampton, Ontario. Audi Brampton Service Department is located at 25 Coachworks Cres Suite 2, Brampton, ON L6R 3Y2, Canada.
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