Let me start by saying that the vet we saw, Dr. Monika Ronow, was actually quite lovely and was great with my dog (hence two stars rather than one). My issues are with the clinic owners. The meds that were prescribed were over 30% more expensive than on line or at another veterinary clinic (which I discovered when I went elsewhere). When I asked for a prescription in order to save the difference I was told there would be a $25 prescription fee, albeit a one time fee. Also bloodwork had to be done annually AND there was a $35 "withdrawl fee" above and beyond the cost of the bloodwork. Dr. Ronow asked the owners to waive the prescription fee for me but they declined. On principal I decided to leave the clinic and drove to Barrie to see a vet I've taken my dog to on a couple of occasions previously when I lived up there. The bloodwork was 25% less than what I was quoted by Campbell. They also gave me the option of only having the kidney bloodwork that was required for the meds to be done which would have been 65% less. Also, as I noted before the medication was more than 30% less. I feel Campbell doesn't understand customer service and only thinks about making money. I think is foolish on their part. They lost a potential customer (ongoing revenue) and got a bad review (potential loss of revenue) and all over a $25 prescription fee.....if they had waived that fee I never would have realized how expensive they were in comparison to other clinics. Hopefully they learn something from this post.
Always great service when I bring my dog to Campbell Vet. Thanks to all the friendly staff and Dr. Ostrander for all they do each day for their pet patients.
It was Simba's first ever visit to the vet and he did an amazing job. Thank you to Campell Vet Hospital. I know Simba is in good hands!
Best vets in town. I think Dr Campbell would be proud
I have been a client of Campbell Vet since I moved to Brampton in 1972. Since my first experience (when it was Campbell and Rutherford), through Dr. Campbell alone when Dr. Rutherford retired, and now with Dr. Ostrander et al, I have found them to be knowledgeable,, kind, compassionate, caring, and invariably dedicated to doing the best in their care for my pets. I recommend them without any hesitation. Many thanks to all at the clinic, including the office staff who are super helpful and sensitive to both the pets and the pet family!
Campbell Veterinary Hospital is a Canadian Veterinary Care based in Brampton, Ontario. Campbell Veterinary Hospital is located at 158 Kennedy Rd S, Brampton, ON L6W 3G7, Canada.
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