Had a very bad experience!!! Got a koodo home internet deal from this store received a modem and router found out they work with coax cable connection which is not common these days we don’t have the connection for that . Called customer service for tech help nobody is picking calls waited 2 hours ..it’s been 15 days we are without internet…. Store is saying they cant do anything you have to call customer service booked a call back but again got a call and were put on a hold for long time no answer..they were very fast when we they got us sign the deal .. we might have to deactivate before even begins. VERY BAD EXPERIENCE!!!
Awesome Customer Service by Farishta at this store. Had made a mistake while placing my order for a new phone and plan. Tried calling the helpline but that did not help even after waiting on hold for hours. Finally came to the Telus store to get help, Farishta was able to resolve my problem, got me the right device and even got me a better phone plan. Would totally recommend this place!!
I had a terrible experience at this location. The representative I dealt with, Farishta, told me my phone plan would be $60, but I was billed $80 because extra services were added without my consent. I was not given any printed documents, and I did not sign for any of the add-ons. I also requested one camera, but I was sent two, which I never agreed to. This has made me extremely worried about how much I will be charged on my next bill. Because of this experience, I am moving forward with formal complaints to the company and to consumer protection authorities. This location has shown unprofessional and misleading behavior, and I strongly recommend avoiding it…….She even forced me to write a review onspot from other gmail to say she did well.
I can’t rate 0 star so one it is. My wife and I took out a plan last year with Koodo shoppers world with our own phones. This November bill jumped up $20 plus tax I tried to call but only got that stupid chat bot I tried I’m sure 7 or more times to get a human to chat with, in the end I chatted to a rep on line chat and ask why? The answer was they put a device protection plan on @$9.99 without asking us first so after a long time trying online I got an answer from a rep that they could remove the device plan and our bill will drop back to $28 next month. I do have to pay it apparently this month but I feel it’s a rip off please be careful with Koodo as they add on $10 at a time without permission I feel it’s a cash grab. Keep an eye on your bill.
Blonde haired women provides horrible customer service and is very condescending with her communication delivery. While I was there another employee (brown woman) was "serving" customers while she was on a personal call with her bank, theres breaks for that purpose. She also made an elderly woman feel dumb when letting her know her internet was turned off on her phone. This location definitely needs customer service training. Lastly, at each computer there was a scent diffuser with strong scents coming out, not accommodating for those who are scent sensitive. Ill find another location to visit if I need help again.
Farishta was a great help. She was kind, attentive, and fully explained to me one of the plans so I could understand, and gave me a great deal. I look forward to being helped by her again! Thank you Farishta!
Rajiv is really helpful . I lost my phone and I was hopeless to retrieved all my information . But Rajiv took his time to get all my information & the passwords back on my new phone Thanks again Rajiv
TELUS | Koodo is a Canadian Telecommunications service provider based in Brampton, Ontario. TELUS | Koodo is located at Shoppers World Brampton, 499 Main St S UNIT 175, Brampton, ON L6Y 1N7, Canada.
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