Gurpreet was amazing girl! She was very nice, kind, and provided excellent customer service. She made the whole experience comfortable and pleasant. Highly recommend!
Rozelle has been assisting us for years with such a kind, down-to-earth personality. She is very understanding! We always leave the store satisfied because of her assistance, making this location my favourite!
The worst customer service ever, the workers treat you not in a good way, I called to ask about an item and them said in a rude way we are busy and call back after few hours, so that's what I did and they talk me that they are so busy and can't help me.
Worst experience. Manager don’t know how to talk to customers. I bought dress for party employee gave me dress without removing metallic security tag. I came back to store travelling 15kms. They removed the tag and damaged dress and refused to exchange and return on the top manager was so rude and don’t even know how to talk or deal with customer.
Worst ever experience on this store. Never going back. I bought a dress for someone and there was a size issue. I never got the receipt and i visited store after 4 days and when i talked to the lady at till she said we need receipt and i told her that i never got it. She asked me to come back and talk to manager if they can pull the receipt. There policy is that they can give store credit or exchange clothes within 14 days. I visited there and the manager didn’t even tried to communicate or pull the receipt and they just refused to return or exchange the dress. The clothing stores have some policies and if you can’t follow them please don’t tell those to the customers. Zero customer service. People spend their hard earned money in your store and you can’t even provide a good customer service or at least try to resolve the issue.
Very bad customer service, very rude. They don’t know how to work with customers. I put one dress on hold and when I went to go get it they couldn’t find it. They are very rude and disrespectful. The way they treated me when I asked for the dress is unacceptable, she literally walked away.
I went to the store to return a product first time i had no receipt so manager asked me to come back with receipt and also offered to exchange item for the same price but second time when i tried finding my receipt and put my effort and time went to store on May 11 around 6:50 pm manager on duty rudely refused to return my product by saying i am the manager and you are not getting any refund. Really bad experience just for 20$ stuff,this is how you treat your customer never going back to the store. Specially you need to train your staff some mannerisms i also work for a big organization but my client never complained against me being rude to them. Even you have to say know be polite instead of being rude.
Suzy Shier | Le Château is a Canadian Clothing Store based in Brampton, Ontario. Suzy Shier | Le Château is located at 40 Great Lakes Dr Unit #103, Brampton, ON L6R 2K7, Canada.
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