I recently purchased a leather jacket from this store and was very disappointed with the overall experience. Although the jacket itself appeared to be of decent quality, the size was slightly too large. When I returned to exchange it for a smaller size, the staff member refused to assist me without offering any reasonable explanation. The lack of professionalism and customer service was extremely concerning. Additionally, I was told the product was from a Canadian brand, yet the label clearly states “Made in Pakistan.” This inconsistency feels misleading and raises questions about the store’s transparency. Unfortunately, this experience has left me with the impression that the business is more focused on making sales than supporting customers after the purchase. I cannot recommend this store based on my experience and advise potential customers to proceed with caution.
A lady at the store named Bushra assisted my wife and I, very wonderful service. Their leather jackets and bags are not only good quality but very affordable.
Bought luggage set this morning. Bushra was very accommodating and helpful. Her friendly demeanor and customer service skills are just outstanding. What an asset to your store
visit this place and get awesome collection of hand bags and luggage bags. We just went for window shopping and purchased 9 hand bags and 4 luggage bags for our trip to INDIA . I got all of these within our budget. BIG THANK YOU TO FARAH
I love this place. I have purchased 2 handbags from them.i m v happy with purchase and her dealing of both BUSHRA and SHAMSA are v good employee. Both r very friendly.
Great customer service and quality products available! If you are looking for a luggage set this is the place to get it. Thanks Bushra for excellent customer service.
I want to share a bad encounter I experienced today while shopping at this store. My husband and I visited this store with the intention of purchasing luggage for our family, given my history as a loyal customer. However, I was appalled by the unprofessional behavior of the manager, Nazia. Her lack of respect for others and her rudeness were highly concerning.I would like to suggest that the store considers changing their manager to prevent further damage to their good reputation and the loss of loyal customers. .This experience has led me to reconsider returning to this store, as I believe that a more respectful and professional approach should be taken by the management.
Family Leather - Leather Jackets, Accessories and Hand Bags is a Canadian Leather goods store based in Brampton, Ontario. Family Leather - Leather Jackets, Accessories and Hand Bags is located at 499 Main St S, Brampton, ON L6Y 1N7, Canada.
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