I had an issue with the service department at this dealership, and the General Manager, Gary Williams, stepped in. Unfortunately, instead of diffusing the situation, he escalated it and made the experience worse. The interaction was extremely embarrassing and unprofessional. He later realized his mistake and did apologize, but the damage was already done. I will never return to this dealership. I ended up purchasing a full Range Rover from Vaughan instead. I would strongly advise others to avoid this dealership.
Oleg and Conor made my experience purchasing a vehicle very enjoyable! I’m very happy with the service at JLR Brampton and will be recommending them! Be sure to ask for Oleg and Conor!!
Karan Sakhuja has zero skills when it comes down to customer service. This person is very disrespectful, arrogant and has limited knowledge about the brand he is working for.
I would have thought that purchasing a used vehicle from a reputable luxury dealership would be a great experience. Well, I was wrong. I purchased a car in January from Land Rover in Brampton and within months started to have major issues. Thankfully most of the cost was covered by the extended warranty, but after 8 months, the most concerning issue with the car was no longer covered. Other than using a rental, their solution was to trade in the vehicle, and purchase another used one from them, while still having a loan left on the existing car. The whole experience has left a negative impression on me and will NEVER buy a used or new car from any LUXURY brand just based on this experience. Wholeheartedly the most stressful, deflating and unreliable experience ever.
This review is for Kevin Xi! Excellent customer service, prompt and professional client care! I look forward to do more business with the JLR Brampton. AKLAW
There is a service in charge person Andrew, very poor service, do not communicate, manipulates the whole time, no credibility at all, I requested him to let me know before proceeding any work on my car, he completed everything with no communication at all. He has no courtesy at all. Argued with us all the time, accused us for lying, he does not know how to perform customer service.
I would like to bring your attention to one of our experiences with Land Rover, this unit we bought in the last year, from the JLR Brampton, Ontario, Canada. The very last week we went for its very first service, however, we addressed a lot many issues. We requested the service incharge person ANDREW to call us before moving ahead with any work, with a quote mentioning price details. On the other he performed the complete service, he signed himself the word order, he lied to us many times. On December 10th, 2024, when we went at the location to pick up the vehicle, he opened up the camera footage, to blame us that we were lying, but on the given piece of paper only the address was being written. He is accusing us of the fact that we signatured the work order to move ahead with service, he literally lied and signatured himself. At the end, they tried to shake hands as if the issue was resolved, this is total corruption.
Land Rover Brampton is a Canadian Land Rover dealer based in Brampton, Ontario. Land Rover Brampton is located at 50 Coachworks Cres, Brampton, ON L6R 3Y2, Canada.
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