The salesperson, Raphael, was able to give wonderful service and information and helped me pick my mattress and didn't pressure me. I appreciated his professionalism and friendliness.
Rating this low because of the delivery issues. No prior information was given regarding the delivery. They just came in and then cancelled citing I was not home. And blocked my delivery for the day. I am waiting for my mattress and this how you deal with customers. The customer care executive disconnected my call while I was speaking to them. So rude. Never expected this kind of delivery experience from sleep country. I am very upset
I was Happy to purchase Kingsdown Duet Halsey Mattress but I paid extra money bring to home to bedroom these brown Punjab Sikhs/ Sikhism dent side of bed and broke wall behind Badframe and they both forgot to wear boot cover and I asked them but one of them had other didn't have, I waited whole day they came soo late and didn't come expect time to come those didn't barely answer the calls and I really had worst experience with Sleeping County Company CANADA Peel Regional ONTARIO and those Driver's didn't get me Sign delivery And is flying the door in Italy The door when he left the house.
Raphael’s customer service skills leave a lot to be desired. He was condescending, seemed annoyed to be answering my questions and didn’t seem interested in providing actual customer service. I was ready to buy a product, but I left because of how uncomfortable he made me feel. I wouldn’t shop here if you want someone to support you with your sleep needs.
Update: Working with Samantha was great and every interaction with her was wonderful. My dad and I had the unfortunate experience of having to communicate/interact with Rafael. He was absolutely the worst. He was rude, impatient, and condescending. He even escalated the situation and was very sarcastic with my 80year father. Once I confronted him about his behaviour he belatedly 'apologised'. At that point, the damage was already done. The delivery was not smooth. One of the men were very nice; the other was condescending and rude. He assembled our bed frame wrong and scratched our wall and missed a nut and bolt. The second team of assembly/delivery men were the same one being nice and the other being dismissive. One blatantly ignoring my father and his questions. He literally said "let him ask, you can sign here" I said I wouldn't sign until he answered all of my father's questions. (Which were 2 valid questions). This is not at all what I expect from sleep country. I was very disappointed with my customer service. ---------------------------------------------------------------------- Samantha still gets a 5 STAR REVIEW!!!!!! My dad and I just went to sleep country to buy two mattresses and bed frames. As soon as we entered, we were greeted by Sam (Samantha). She was wonderful: not pushy at all! She was patient, answered all (there were a lot) of our questions, and we left happy with our purchase.
The sales staff at the location are good and helpful. They have different types of mattresses available as well to try out which makes it easy to choose. However once you place the order their delivery service is the worst I have experienced so far. When placing the order the sales person told me delivery will be contactless, provided me with 3hours window for a specific date and said that mattress will be delivered in box and will be left at front door since it's contactless delivery. On 1st delivery attempt delivery guy called outside for provided 3 hour window, told me I would have to sign and accept delivery now, since I declined they left without leaving box at door. After that I called the store so they said I need to pay 99$ for rescheduling or else I need to go to warehouse for pickup. After long arguing they finally agreed to deliver again for free and asked to stay home, only for delivery guy to leave the box at the door. They did not call, asked for signature or even knocked the door or ring bell. If they wanted to leave at the door they could have just done it on the 1st delivery, but instead they made me wait for another week and tried to charge me 99$ as redelivery fee.
Based on a recommendation of a friend, I went to this premises for a new mattress. I want to give a HUGE shoutout to Sarah who was so knowledgeable and saved me hours of searching. Within 30 minutes, we had selected, order and paid for our new King size mattress and extra cover! Thanks so much Sarah, for making this experience so seamless and easy. I also would add that I felt completly safe during stage 2 of Covid inside the store, as the sanitizer, and protective items for the mattresses and pillows were readily available at the front door, easily accessible and encouraged, as was the signage allowing a reduced number of people inside the premises.
Sleep Country Canada is a Canadian Bed shop based in Brampton, Ontario. Sleep Country Canada is located at 10906 Hurontario St, Brampton, ON L7A 3R9, Canada.
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